You have no items in your cart.
Customer Services

CUSTOMER SERVICE
- Fast and effective: All repairs take priority. Our goal is 24-hour turnaround on any non-battery repair and 48-hours for battery-related issues.
- Loaners Available: In many cases we ship loaner shears to clients when a repair takes longer than anticipated.
- Return shipping: Costs are paid by Infaco (on condition that Annual Maintenance was carried out).
- Access to our factory-trained technician year-round from 9:00 am to 4:00 pm.


FACTORY SERVICING
- We propose a fixed price for servicing in our factory at the end of each pruning season.
- If this servicing is carried out, the guarantee can be extended to the 3 first pruning seasons. To do this, the fixed price servicing must be carried out immediately after the first and second pruning seasons.
- The shears are directly picked up from the INFACO dealers by our logistics department and are shipped to the factory (Tarn region of France).
- They are then taken apart, cleaned, checked, reassembled and returned to the dealers as quickly as possible.
- INFACO factory servicing significantly reduces the risks of faults during the next pruning season.
OUR NEWSLETTER
Keep informed! Register for our free newsletter and be the first to get the latest news!