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Customer Services
CUSTOMER SERVICE
- Fast and effective: All repairs take priority. Our goal is 24-hour turnaround on any non-battery repair and 48-hours for battery-related issues.
- Loaners Available: In many cases we ship loaner shears to clients when a repair takes longer than anticipated.
- Return shipping: Costs are paid by Infaco (on condition that Annual Maintenance was carried out).
- Access to our factory-trained technician year-round from 9:00 am to 4:00 pm.
FACTORY SERVICING
- We propose a fixed price for servicing in our factory at the end of each pruning season.
- If this servicing is carried out, the guarantee can be extended to the 3 first pruning seasons. To do this, the fixed price servicing must be carried out immediately after the first and second pruning seasons.
- The shears are directly picked up from the INFACO dealers by our logistics department and are shipped to the factory (Tarn region of France).
- They are then taken apart, cleaned, checked, reassembled and returned to the dealers as quickly as possible.
- INFACO factory servicing significantly reduces the risks of faults during the next pruning season.
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