ADMIN FAQS

Online purchases

What payment methods does Infaco accept?

Currently Infaco USA can accept checks (or eCheck/ACH), Visa, Mastercard, Discover, and American Express. We do not accept international credit cards, cashier checks, or money orders.

Does Infaco Accept Agricultural Tax Exemptions?

Yes. We ask that you submit the current tax exemption form for your state to contact [at] infaco-usa.com so we can reduce or remove your tax prior to payment.

How long do I have to cancel my order?

Should your order need to be edited or cancelled please contact our North American headquarters at: (925) 371-0796. Please note that in most cases orders ship out the same day they are placed.

The item I want is out of stock. Now what?

Infaco USA is very sorry that the item you need is out of stock. Please contact our office to be updated on when the item is due back in stock or to place a pre-order.

How can I leave a review of your products?

We welcome your feedback! If you would like to give a testimonial by video or in writing please contact us by phone or email at contact [at] infaco-usa.com or (925) 371-0796.

SHIPPING AND RETURNS

Do you ship internationally?

Infaco USA does not ship outside of the United States. Please visit our list of authorized worldwide dealers here.

Do you deliver to PO Boxes?

Infaco USA ships nearly exclusively with UPS. Unfortunatly, UPS can not deliver to post office boxes. If you feel there may be an issue with the delivery of your order please contact our North American headquarters at: (925) 371-0796.

What is your return/exchange policy?

All orders have a 7 days return policy and will only be accepted if the item(s) are unused and in the original packaging. Once the items are received and accepted a refund check will be issued. For Infaco USA’s detailed refund policy please visit our Shipping and Returns page here.

Product FAQS

General

Does my infaco tool have a warranty?

Infaco USA honors a two year warranty on all product lines, except the Electrocoup line comes with a one year warranty. The Electrocoup shear warranty can be extended for a second year when an annual maintenance is performed within the first year of ownership. Refurbished items have a limited one year warranty. The shear motor has a 3 year warranty. Batteries have a 5 year pro-rated warranty. For further information please contact Infaco USA.

What kind of battery do infaco tools use?

Infaco’s new lines of tools are all designed to work off of our 48V lithium-ion batteries so that 1 battery and charger can be used no matter which tool you want to use.

How should I store and maintain my battery?

Improper charging and storing may result in eventual failure of your battery, drastically reducing its life. Infaco’s 48V lithium-ion battery that is sold with all complete F3015 pruning shear sets has a charger that features a hibernation mode. This allows users to optimize their battery for long-term storage so that no off-season charging is needed. Batteries should be put into hibernation mode any time they will not be used for 1 month or longer. Please refer to your user’s guide for complete details on how to properly care for your battery. If you cannot find your user’s guide, please email us at contact [at] infaco-usa.com so we can send you an electronic copy.

How long do the tools work on a single charge?

The F3015 Electrocoup shear can work a full day (8-9 hours) on one charge. Depending on the size of head installed on the Electrocoup and the density of wood being cut, battery run time may be reduced but thanks to the incredibly fast charger, even just charging up for 20-30 minutes over lunch can make a huge difference for clients using the medium or maxi heads. Infaco’s A3M tying machine batteries run for 7,000 – 12,000 ties on a single charge depending on the battery selected. The work times for the Powercoup and suckering tools vary depending on many factors such as the battery being used, the specific attachment being used, and other factors wood thickness or olive density. We’re happy to discuss your specific situation and provide realistic time estimates and battery recommendations. Please call us at 1-800-425-8809.

ELECTROCOUP

HOW LONG WILL ELECTROCOUP BLADES LAST?

Most blades will last anywhere from half a season to a full season. Electrocoup blades are steel and can also be purchased with a titanium treatment. Please take into consideration that damage from contact with wire or material harder than normal may result in a shorter blade life.

HOW DO I GREASE MY ELECTROCOUP?

Please refer to your user’s guide for complete instructions and diagrams.

  • Step 1: Turn off and unplug the shears.
  • Step 2: Taking the multi tool from your tool kit, loosen the dome locking nut. This allows for a better flow of grease.
  • Step 3: Apply grease to red greasing bung until grease is visible.
  • Step 4: Once lubrication is complete, adjust the tightening of the nut with the red tool until the tool clicks.
  • Step 5: Lock the bolt and carry out the blade tightness check procedure.

CAN MY ELECTROCOUP SHEARS GET WET?

The shears have several protections to ensure that moisture stays out and any moisture that gets in exits quickly. Our customers frequently use our shears in humidity or rain but ensure that

  1. The battery is kept under a jacket when operating in the rain
  2. The shear is stored in a well-ventilated area after being used in moisture

HOW DO I SHARPEN THE BLADE?

  • Step 1: Have the blade open on the shears
  • Step 2: TURN OFF the shears and UNPLUG them
  • Step 3: Take the sharpening stone from your tool kit and drag the stone from the back to the front of the blade. Make sure the stone is in contact with both the cutting edge and the thicker base of the blade.

See your user’s guide for more detailed information and diagrams.

HOW DO I CHANGE THE BLADE ON MY ELECTROCOUP?

Full details including a parts diagram are available in your Electrocoup manual. For the F3015 Electrocoup, please see page 18 of the user's guide.

WHAT IS A BLOCKING CUT?

A blocking cut is when the shear does not make a complete cut through a branch. This typically happens when a user is trying to cut something beyond the cutting capacity of the head on their shear. During Annual Maintenance, our technician will see the number and percentage of blocking cuts on your shears and be able to provide recommendations if the numbers are too elevated.

HOW CAN I PREVENT BLOCKING CUTS?

Blocking cuts happen when the shear is attempting to cut through a branch too big or too dense. Improper sharpening increases the chance of blocking cuts. If you are sharpening properly and still experiencing blocking cuts then the next size kit is suggested.

HOW DO I INSTALL MY MEDIUM OR MAXI KITS?

The kits come with full printed instructions or you can visit our Infaco USA YouTube channel that features video tutorials.

WHAT SIZE SAFETY GLOVE DO I NEED?

Please print out our Glove Scale PDF. Size 10 is the most common size that we sell but to get the most accurate size it is best to physically size your hand against the scale. The fit is intended to be a bit snug as the glove will stretch. Loose finger tips while wearing the glove is not ideal.

THE HELIX CABLE PULLED OUT OF MY POLE. HOW DO I PUT IT BACK?

Simply extend the pole extension to its maximum length and slowly feed the cable back into the pole.

Please note that with our telescopic poles, users should slide the extension straight out and push it straight in while taking care not to rotate the extension. Rotating the extension can bind up the helix cable inside the pole.

WHY DO MY SHEARS OVERHEAT?

The following may result in overheating:

  • Improper sharpening
  • Improper greasing
  • Blade installed too tight
  • Cutting material too big (blocking cuts)
  • Cutting close to the blade's capacity quickly
  • Cutting moderate material in 100 F plus temperatures

HOW DO I CHANGE THE HALF APERTURE?

For the F3015 Electrocoup:
Please watch our video tutorial on Infaco USA’s YouTube channel For the F3010 Electrocoup:

  1. Change the half aperture setting of switch to the large aperture setting
  2. Turn the power switch ON/OFF
  3. Check that the unit is set to Proportional Mode [mode2 PROP]
  4. Pull the trigger to start the unit and hold until the blade is completely closed
  5. Slowly release the trigger to reach the desired aperture, then change the half aperture switch to the small aperture setting to confirm the settingSimply extend the pole extension to its maximum length and slowly feed the cable back into the pole.