ADMIN FAQS

Online purchases

What payment methods does Infaco accept?

Currently Infaco USA can accept checks as well as Visa and Mastercard.

Do you accept international credit cards?

Infaco USA does not accept international credit cards at this time.

Do you accept cashiers checks or money orders?

Infaco USA does not accept cashier checks or money orders.

How do you handle Agricultural Tax Exemptions?

At this time we ask that you submit the current tax exemption form for your state to contact@infaco-usa.com. Once we have received the form we will issue a check for the exemption amount. At this time we are unable to waive taxes before processing your order.

How long do I have to cancel my order?

Should your order need to be edited or cancelled please contact our North American headquarters at: (925) 371-0796. If you paid by credit card please have the card information ready when calling so we can issue any necessary credits.

The item I want is out of stock. Now what?

Infaco USA is very sorry that the item you need is out of stock. Please contact our office to be updated on when the item is due back in stock.

How can I leave a review of your products?

We welcome our users feedback! If you would like to give a testimonial by video or in writing please contact us by phone or email. contact@infaco-usa.com (925) 371-0796

SHIPPING AND RETURNS

Do you ship internationally?

Infaco USA does not ship outside of the United States. Please visit our list of authorized worldwide dealers

Do you deliver to PO Boxes

Infaco USA ships exclusively with UPS. Unfortunatly, UPS can not deliver to post office boxes.. If you feel there may be an issue with the deliver of your order please contact our North American headquarters immediately at: (925) 371-0796

What is your return/exchange policy?

All orders have a 7 days return policy and will only be accepted if the item(s) are unused and in the original packaging. Once the items are received and accepted a refund check will be issued. For Infaco USA’s detailed refund policy please visit our Delivery and Returns page.

Product FAQS

General

Does my infaco tool have a warranty ?

Infaco USA honors a two year warranty on all product lines, except the Electrocoup line comes with a one year warranty. The Electrocoup shear warranty can be extended for an additional year when an annual maintenance is performed within the first year of ownership. Refurbished items have a limited one year warranty. Batteries have a 5 year pro-rated warranty. For further information please contact Infaco USA. Currently Infaco USA can accept checks as well as Visa and Mastercard.

What kind of battery do infaco tools use ?

The batteries are nickel–metal hydride (NiMH or Ni–MH). With Proper storage and charging, the battery has a 5 to 6 years life span. The estimated life span of a battery is determined by a full days use with the standard head installed on the shears.

How should i store and maintain my battery ?

Improper charging and storing may result in eventual failure of your battery, drastically reducing its life. Optimal battery care includes the following:

  • Storing the battery in a dry cool location (60 – 80 F)
  • Complete charging at least every 2 months (including the off season)
  • Not leaving the battery on the charger for more than 24 hours

How long do the tools work on a single charge ?

The Electrocoup product line can work a full day on one charge. A typical work day can be for eight to twelve hours depending on the kit installed on the Electrocoup and the density of wood being cut. The work times for the Powercoup and suckering tools vary up to 4 hours depending on the job.

ELECTROCOUP

HOW LONG WILL ELECTROCOUP BLADES LAST?

Most blades will last anywhere from half a season to a full season. Electrocoup blades are steel and can also be purchased with a titanium treatment. Please take into consideration that damage from contact with wire or material harder than normal may result in a shorter blade life.

HOW DO I GREASE MY ELECTROCOUP ?

Step 1: Turn off and unplug the shears from the control box.
Step 2: Taking the multi tool from your tool kit, loosen the dome locking nut. This allows for a better flow of grease.
Step 3: Apply grease to redbung apply until grease is visible.Electrocoup blades are steel and can also be purchased with a titanium treatment. Please take into consideration that damage from contact with wire or material harder than normal may result in a shorter blade life.

CAN MY ELECTROCOUP SHEARS GET WET?

The shears are water proof only if the shears are properly connected to the control box. It is the connection to the control box that water will cause the most damage. As long as the Electrocoup is properly connected with the helix cable the shears are water proof.
Please note that the battery is not water proof and needs to be put underneath a jacket when operating in the rain.

HOW DO I SHARPEN THE BLADE ?

Step 1: Have the blade open on the shears
Step 2: TURN OFF the shears and UNPLUG the control box
Step 3: Take the sharpening stone from your tool kit and drag the stone from the back to the front of the blade. Make sure the stone is in contact of both the cutting edge and the thicker base of the blade
See manual page 13 for more information.Please note that the battery is not water proof and needs to be put underneath a jacket when operating in the rain.

HOW DO I CHANGE THE BLADE ON MY ELECTROCOUP ?

Full details including a parts diagram are available on page 15 of the Electrocoup manual.See manual page 13 for more information.Please note that the battery is not water proof and needs to be put underneath a jacket when operating in the rain.

WHAT IS A BLOCKING CUT ?

A blocking cut is when the shear does not make a complete cut through a branch.

HOW CAN I PREVENT BLOCKING CUTS ?

Blocking cuts happen when the shear is attempting to cut through a branch too big or too dense. Improper sharpening increases the chance of blocking cuts. If you are sharpening properly and still experiencing blocking cuts then the next size kit is suggested.

HOW DO I INSTALL MY MEDIUM OR MAXI KITS ?

Watch this Infaco official video: Changing Electocoup Kit

WHAT SIZE SAFETY GLOVE DO I NEED ?

Please print out our glove scale (be sure not to scale to fit the page).
Size 10 is the most common size that we sell but to get the most accurate size it is best to physically size your hand against the scale. The fit is intended to be a bit snug as the glove will stretch. Loose finger tips while wearing the glove is not ideal.

THE HELIX CABLE PULLED OUT OF MY POLE. HOW DO I PUT IT BACK?

Simply extend the pole extension to its maximum length and slowly feed the cable back into the pole.

WHY DO MY SHEARS OVERHEAT?

The following may result in overheating:

  • Improper sharpening
  • Improper greasing
  • Blade installed too tight
  • Cutting material to big (blocking cuts)
  • Cutting close to the blades capacity quickly
  • Cutting moderate material in 100 F plus temperatures

HOW DO I CHANGE THE HALF APERTURE?

1. Change the half aperture setting of switch to the large aperture setting
2. Turn the power switch ON/OFF
3. Check that the unit is set to Proportional Mode [mode2 PROP]
4. Pull the trigger to start the unit and hold until the blade is completely closed
5. Slowly release the trigger to reach the desired aperture, then change the half aperture switch to the small aperture setting to confirm the settingSimply extend the pole extension to its maximum length and slowly feed the cable back into the pole.